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Breathe With Me, LLC – Refund Policy
Effective Date: 1 August 2025

This Refund Policy applies to purchases made through the Breathe With Me mobile app, website, or Ambassador portal.

Eligibility for Refunds

Refunds may be granted only under the following conditions:

  • The service was not delivered (e.g., user unable to access the app due to verified technical issues);
  • The digital product was not accessible or downloadable;
  • The user no longer wants the item and submits a refund request within 14 days of purchase.

Refunds are considered final once processed and approved.

User Responsibilities
Before requesting a refund, you must ensure you have followed all support instructions and troubleshooting steps provided. We may require screenshots or supporting evidence to verify your issue.

Non-Refundable Items and Services

Refunds are not available for:

  • Discounted purchases or promotional plans;
  • Custom or bespoke services (none currently offered);
  • Coins that have already been redeemed;
  • Any part of the subscription already consumed before the refund request;
  • Services cancelled after 14 days of purchase.

We do not offer refunds on subscription services after the 14-day eligibility period, except as required under local consumer protection laws.

Subscriptions and Ambassador Plans

Users may cancel their subscription at any time via the app or platform where they subscribed (e.g., Google Play, App Store). Cancellation stops future charges but does not retroactively refund prior payments.

Ambassador Plan Fees are subject to the same refund window (14 days). After this period, they are non-refundable.

If an ambassador account is closed voluntarily or due to breach, any unredeemed coins will be forfeited.

Third-Party Platform Purchases
If you purchased a subscription through a third-party platform (such as the Apple App Store or Google Play Store), refunds must be requested directly through that platform in accordance with their policies. We do not control or process refunds for those purchases.

Currency and Payment Terms
Refunds will be issued in the original currency of the transaction. We are not responsible for differences due to exchange rates, payment provider fees, or delays caused by your financial institution.

How to Request a Refund

Refund requests must be submitted via:

We aim to process refund requests within 90 days. If a refund is granted, the transaction will be completed via the original payment method, typically within 7–10 business days, depending on your provider.

Abuse and Fraud

We reserve the right to deny any refund request that:

  • Appears to be submitted in bad faith;
  • Relates to self-referrals, duplicate accounts, or other forms of abuse;
  • Is part of an attempt to game or exploit our coin-based reward system.

In such cases, ambassador coins may also be forfeited without notice.

Contact

If you have any questions about your eligibility for a refund, please contact us:

Email: support@bwmeapp.com

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